Social Media & Messaging

Misinformation vs Disinformation

Misinformation and disinformation both refer to false or inaccurate information, but they differ in intent.

Misinformation is false information that someone shares without realizing it is wrong, like forwarding an inaccurate health tip because you genuinely believe it is true. Disinformation is false information that is deliberately created and spread to mislead or manipulate people. Understanding the difference helps you think critically about the information you encounter online and make better decisions about what to share.

Misinformation vs Disinformation, explained at three levels

At home

Misinformation is when someone shares something false without knowing it is wrong, like your uncle forwarding a health article that sounds convincing but contains inaccurate claims. Disinformation is when someone creates or shares false information on purpose to trick people, like a fake news story designed to make you angry about something that never happened. The key difference is intent: misinformation is an honest mistake, disinformation is a deliberate lie.

At work

In business, both misinformation and disinformation can cause real damage. Misinformation about a product might spread through well-meaning but uninformed customer reviews. Disinformation campaigns might target a company with fabricated scandals to damage its stock price or reputation. Organizations need communication strategies that address false information quickly and clearly, whether it originated innocently or maliciously.

Real-world examples

At home

Lena shares a dramatic weather warning on Facebook that she received from a friend's post. Later she learns the warning was outdated and for a different region, so she spread misinformation without meaning to. Meanwhile, she comes across a completely fabricated story about a local politician that was created by a fake news site to influence an upcoming election. That is disinformation.

At work

Jerome, a communications director, discovers that a well-meaning industry blog has published inaccurate claims about his company's product ingredients. That is misinformation. Separately, a competitor has created fake social media accounts spreading fabricated safety complaints. That is disinformation. Jerome addresses the blog directly with correct information and reports the fake accounts to the platforms.

How it compares

AspectMisinformationDisinformation
IntentShared without knowing it is falseDeliberately created or spread to deceive
OriginOften starts from honest mistakes or misunderstandingsCreated by actors with a specific agenda
ExampleForwarding an outdated health tipA fabricated news story designed to manipulate voters
Spreader's awarenessThe person believes the information is trueThe creator knows the information is false
Combating itEducation and media literacyDetection, platform enforcement, and legal action
Harm potentialCan cause confusion and bad decisionsCan undermine trust, manipulate elections, and incite harm

Misinformation is false information spread unintentionally by people who believe it is true, while disinformation is false information created and spread deliberately to deceive. Both are harmful, but disinformation involves intentional manipulation.

For analysts

Before you share something online, take a moment to ask yourself: Does this seem too good, too shocking, or too outrageous to be true? If so, it might be false. Check the source: is it a reputable outlet? Search for the claim on fact-checking sites. Remember that sharing misinformation, even accidentally, contributes to the problem. And be especially cautious around elections, health crises, and breaking news, when false information spreads fastest. Your pause before sharing can stop a chain of misinformation.

History & origin

While false information has existed throughout human history, the terms misinformation and disinformation became prominent during the rise of social media in the 2010s. The 2016 U.S. presidential election brought widespread attention to disinformation campaigns on platforms like Facebook and Twitter. The COVID-19 pandemic further highlighted the problem, with the World Health Organization popularizing the term 'infodemic' to describe the overwhelming flood of both accurate and inaccurate health information spreading online.